Collection House Limited

Premises: Brisbane Head Office

Size: 8,007 sqm

Timescale: 23 months

Client Background

Collection House is Australia’s leading receivables manager. With over 880 staff, it provides solutions that span the entire credit lifecycle, from receivables outsourcing to debt collection and debt purchase.

Points of Note

Having successfully completed turnkey services for its other offices across Australia and New Zealand, Collection House continued the 8-year long business relationship and engaged CRCPG to select a new location, negotiate the financial lease and deliver its four-level head office fitout at 100 Skyring Terrace, Newstead.

As an international leader in its industry, Collection House required no less than an aspirational work space, particularly for its call centre operation, that promoted team work, collaboration and flexibility.

The fitout included a custom designed interconnecting staircase over 3 levels, purpose designed huddle points for each team across the floors and extensive breakout spaces including an amphitheatre for town hall meetings.

The success of the project and the delivery of this outstanding space over a 23-month phase, was a direct result of intensive, close consultation with the client, the builder and the design team, along with meticulous planning and execution by CR Commercial Property Group’s delivery team.

Client Comment

Team, I’ve had various positive accounts of the successful transition of LF to Level 10, 100 Skyring Terrace. Sincere thanks and congratulations to each of you who have invested much effort and shown fantastic professionalism to achieve this significant outcome. I look forward to working with you on the next phase of the project later in the year.”

“Nicole, you have outdone yourself! We have an outstanding premises with very happy staff and thanks must go to you and the Dagny for making it happen. Many thanks.”

Scope of Works

Premises selection

Lease negotiations including Heads of Agreement, Lease and all incentives

Space Planning and design consultancy

Services design (including fire, hydraulic, mechanical, electrical)

Workplace assessment

Project Management

Air-conditioning and lighting modifications

Slab penetrations for inter-connecting staircase across 3 floors

IT requirements

Data and cabling and comms requirements

Furniture, fittings and electrical

Partitioning and doors

Specialist security

Change management

Relocation management

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