Client Pain Points

Client Pain Points

11 February 2019

  • Undefined Goals – When goals are not clearly identified, the whole project and team can suffer. When upper management cannot agree to or support undefined goals, the project in question typically has little chance of succeeding. CRCPG asks the right questions to establish and communicate clear goals from the outset.
  • Scope Changes – occurs when the project’s scope extends beyond its original objectives. Clients and supervisors may ask for changes to a project. CRCPG evaluates each request and decides how and if to implement it, while communicating the effects on budget and deadlines to all stakeholders.
  • Inadequate Time for the Project – A project sometimes requires additional time that the project’s contributors do not possess. CRCPG provides additional resources as and when required.
  • Lack of Accountability – CRCPG leadership team takes responsibility for their role in achieving project success. Lack of accountability can bring a project to a complete halt and finger-pointing and avoiding blame are unproductive, but all-too-common features of flawed project management. Learning to direct teams toward a common goal is an important aspect of CRCPG’s project management skillset.
  • Improper Risk Management – Learning to deal with and plan for risk is another important skill set. CRCPG understands risk tolerance because projects rarely go exactly to plan. Gathering input, developing trust and knowing which parts of a project are most likely to veer off course are aspects of CRCPG’s project management role.
  • Ambiguous Contingency Plans – It’s important for CRCPG to know what direction to take in pre-defined “what-if” scenarios. If contingencies are not identified, the entire project can become mired in an unexpected set of problems. CRCPG identifies potential problem areas which lead to a smooth and successful project.
  • Poor Communication – CRCPG provide direction at every step of the project, so each team leader knows what’s expected. Effective communication to everyone involved in the project is crucial to its successful completion. We have good communication – both written and oral, and ensure that feedback flower between upper management and team leaders is consistent and clear.
  • Impossible Deadlines – CRCPG knows that repeatedly asking a team for the impossible can quickly result in declining morale and productivity. The odds of
    successfully completing a project under unreasonable deadlines are generally not feasible expectations.
  • Resource Deprivation – In order for a project to be run efficiently and effectively, management must provide sufficient resources. CRCPG can
    provide those resources as and when required.
  • Lack of Stakeholder Engagement – A disinterested team member, client, CEO or vendor can destroy a project. CRCPG communicates openly and
    encourages feedback at every step to create greater engagement among participants.
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